职业生涯

当前位置:首页> > 职业生涯

职位描述:

职责/ Responsibilities

1.Manage the China service team in an effective manner, to provide service support for  products supplied within China in a timely manner;

有效管理售后队伍,为所有中国区的产品提供及时的售后服务支持;

2.Schedules service work according to priority and maintains an orderly flow of work, ensuring maximum utilization of the resource;

充份利用资源,根据客户服务要求的重要性和工作流程合理安排服务时间;

3.Inspect and repair products on the site when it is necessary.

如有必要时,在现场检修公司产品;

4。Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.

向客户提供必要的维护建议,包括:维护成本预算、预防性维护计划等;

5。Handles customer complaint problems pertaining to service and repair work

处理有关售后及维修工作的客户反馈和投拆;

6。Ensure the service team has correct equipment to carry out service related activities, as well as measure pump performance both before and after a service repair;

确保售后服务队伍有合适的设备和工具实施相关服务工作,并对维修前后的产品运转情况作测量评估;

7.Orders and maintains adequate supplies and parts for service department inventory。

定购并保证充足的备件以满足维护工作的需要;

8.Manage service parts and rejected parts from customer.

管理售后服务备件和返回件;

9。Working closely with managers in other departments such as operations, sales, technical support for client service;

与其它部门如销售部、运营部、技术支持等紧密配合,为客户提供更完善的服务;

10。Monthly report showing activities by each service person, both on site as well as in the factory

售后服务月度工作报告,包括售后人员现场服务和在工厂的工作情况;

11.Monthly log of causes of service/warranty problems

提交月度故障记录及原因分析报告;

12.Other responsibilities assigned by Superior

其它上级主管交待的工作;

13.Comply with all procedures and policies

遵从公司所有规章制度及工作流程;

 


无锡强工机械工业有限公司
地址:无锡市洛社工业园区洛杨北路11号
电话:0086(510) 83568300 / 83568311 / 83568322
E-mail:jongoal@shoemommy.com
安徽11选5 安徽11选5 山西11选五 安徽11选5 山西11选五 山西11选五 安徽11选5 安徽11选5 安徽11选5 安徽11选5